Cox Connect for PC

Review of Cox Connect App

Introduction

As a senior citizen who seldom watches TV, I have been frustrated with the increasing monthly rates of my cable and internet provider. However, Cox has been a great company to work with, providing excellent quality of wifi and service overall. Recently, I upgraded my app to Cox Connect, and it has been a convenient way to keep track of my account and make changes when necessary. In this review, I will discuss the features of the app and my experience with Cox as a customer.

Features of Cox Connect App

• Outage Notifications: The app lets me know if there is an outage and when to expect restored service, which is helpful in planning my day.
• Autopay Feature: I love the autopay feature, which means one less bill to worry about.
• Usage Tracking: The app allows me to see how much I have used in a billing cycle, which is a great way to monitor my usage and avoid overage charges.
• Easy to Use: The app is very easy to use, and I have not encountered any technical problems so far.

Customer Service Experience

I have been a customer of Cox since 1999, and I have always found their customer service to be excellent. The staff is friendly, professional, and amazingly helpful in fixing any and all technical problems. Recently, Cox has been working with me to help solve ongoing issues in my senior resident building, and I appreciate their cooperation and understanding.

Pros and Cons

One of the pros of Cox is their excellent quality of wifi and service overall. I also appreciate the fact that my payment cannot go up for at least two years. However, I am not impressed with the fact that I am charged for boxes without remotes that I do not even use. Additionally, I was frustrated when I had to upgrade my app twice in a short period of time.

Conclusion

In conclusion, I highly recommend Cox as a cable and internet provider, and the Cox Connect app is a convenient way to keep track of your account and make changes when necessary. The app is easy to use, and the features such as outage notifications and usage tracking are helpful in managing your account. Cox has been a great company to work with, providing excellent quality of wifi and service overall, and their customer service is top-notch.